Returns Policy

RETURNS

You have a legal right to cancel your order under the Consumer Contracts Regulations 2013 from the date of your order confirmation until 14 days after delivery of your products. 

Should you wish to cancel your order, please notify us promptly by sending an email to contact@vayuliving.com. Your cancellation becomes effective from the date you send the cancellation email. It's important to note that this does not impact your 14-day cancellation right.

Please note that all items must be returned in a saleable condition. Customer hygiene and safety is paramount, items can only be returned for a refund if they are unopened, unused and with all tamper-resistant seals and packaging intact. We are unable to offer a refund or replacement on items that are not re-saleable and reserve the right to not return non-compliant returns for health & safety purpose.

FAULTY OR DAMAGED GOODS

Under the Consumer Rights Act 2015, you have the right to return faulty products within 30 days after their delivery. If you order multiple products delivered separately, the 30-day period begins after receiving the last product in your order.

In case you receive damaged goods, please contact our Customer Services team by email with photos of your order at contact@vayuliving.com within 48 hours of receiving your order.

For returns, all items must be returned unused and in their original packaging, with all seals and labels intact. When returning your order, ensure you obtain proof of postage (with tracking information), as we are not liable for any loss or damage during transit. The responsibility for the parcel remains yours until it reaches our return facilities.

Returns for faulty products will not be accepted after the 30-day period. Attempted returns beyond this timeframe may result in us sending the product back to you, and you will be responsible for the delivery costs.

To initiate a return, email us at contact@vayuliving.com with the details of your return. Upon receiving the product, we will conduct tests to determine its faulty status. Returns not meeting the specified requirements in these T&Cs or deemed not faulty will not be accepted, and no refund will be issued. If the product is deemed faulty, you will have the option of a full refund or replacement.

Please note that we may reduce your refund if products are not returned in their original condition or if they have been used, damaged, or are in an unsaleable condition.

WRONG ITEM RECEIVED

If you have received the wrong item by mistake, please contact our Customer Services team by email within 48 hours of receiving your order. To receive a refund or a replacement, you must return the item in the same condition you received it and within 30 days from the day on which you received the item.

Returns will not be accepted after the 30-day period. Attempted returns beyond this timeframe may result in us sending the product back to you, and you will be responsible for the delivery costs.

NOTE FOR ALL RETURNS

All returned goods will be examined upon receipt. Once your return is received and inspected, we will email you about refund eligibility. Approved refunds (partial or full) will be processed within 14 days to your original payment method.

You are responsible for covering the shipping costs for returning your item. These costs are non-refundable, except in cases where you received a faulty item or incorrect goods due to our error. If a refund is issued, the return shipping cost will be deducted from your refund amount. Ensure to obtain proof of postage (with tracking) when returning items, as we are not responsible for loss or damage during transit.

STATUTORY RIGHTS

Our Returns Policy does not affect your statutory rights.